Frequently Asked Questions (FAQ)
Welcome to the LUMISSORA Concierge Help Center. Find answers below regarding our waterproof everyday luxury jewelry, shipping, sizing, and care. If you need further assistance, our team is always delighted to assist at support@lumissora.com.
Is LUMISSORA jewelry 100% waterproof and tarnish-free?
Yes, absolutely. LUMISSORA pieces are crafted with heavy 18K PVD gold plating over marine-grade 316L stainless steel and solid 925 sterling silver. Unlike standard gold flash plating, our advanced PVD vacuum finish is 100% waterproof, sweatproof, and resistant to perfumes and lotions. You can comfortably wear your jewelry in the shower, at the gym, and in the pool without fading or skin discoloration.
Do you ship internationally?
Yes! LUMISSORA proudly ships worldwide. We offer fast domestic delivery across the United States (2–5 business days) as well as tracked international shipping to the United Kingdom, Canada, Australia, and select worldwide destinations (typically 6–12 business days). All orders arrive securely packaged in our signature luxury velvet box with end-to-end tracking.
What are your shipping rates and delivery times?
We provide fast domestic US shipping (2–5 business days) and reliable international tracked shipping. Standard shipping is complimentary on qualifying orders, and expedited options are available at checkout. Tracking information is automatically emailed to you as soon as your package is dispatched.
How does the "Buy 2, Get 1 FREE" promotion work?
Our "Buy 2, Get 1 FREE" boutique special applies automatically at checkout. Simply add any 3 qualifying rings or jewelry pieces to your shopping cart, and the lowest-priced item is automatically deducted at 100% discount—no promo code required.
Are LUMISSORA rings adjustable, or do I need my ring size?
Many of our signature statement rings (including our viral 18K Gold Croissant Dome Ring) feature a comfortable, open-back adjustable contour. They gently flex to fit standard US sizes 6 through 9, allowing you to wear them across your index, middle, or ring fingers without needing a professional ring sizer.
What is your return and exchange policy?
We proudly offer a 30-day return and exchange policy on all unworn items in original packaging. If you are not delighted with your jewelry, simply email us at support@lumissora.com with your order number, and our team will guide you through our simple return process.
Do you have physical retail store locations?
LUMISSORA operates as an exclusive direct-to-consumer online boutique based in the United States. By operating without retail storefront overhead, we pass significant savings to our customers, offering luxury-grade craftsmanship at accessible price points.
Do you offer bulk, wholesale, or bridal gifting orders?
Yes! We love collaborating on bridal party gifts, corporate celebrations, and boutique orders. Please contact our concierge at support@lumissora.com with your desired quantities and event dates.
How can I reach customer support?
Our concierge team is available Monday through Friday. You can reach us anytime at support@lumissora.com. We reply to all inquiries within 24 business hours.