At LUMISSORA, your satisfaction is our foremost priority. We want you to feel completely confident with your purchase.
1. 30-Day Satisfaction & Return Guarantee
We offer a 30-day return policy. You have 30 calendar days from the date of delivery to request a return or exchange if you are not fully satisfied with your order.
2. Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original luxury packaging. You will also need your receipt or proof of purchase.
3. Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately with a replacement or full refund.
4. How to Initiate a Return
To start a return, contact our Concierge Support team at support@lumissora.com with your Order Number. If your return is accepted, we will send you return instructions and the return shipping address.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your original payment method within 5 to 7 business days.